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24/7 Incident Response Service

Our experts are on hand to support you when you need us most

If the worst happens, we’ve got you.

In the event of a cyber attack, you need to know you’ve got the right people on your side. Our 24/7 Incident Response Service is designed to identify, contain and eject attackers quickly, to get you back on your feet 

To contain the scope of an attack, your response needs to be fast with the best tools and expertise at your disposal. But what if your internal team can’t cope in the event of a breach?

With our 24/7 Incident Response Service you will have our team here on standby to help with around the clock response, and the expertise you need to get back online securely.

“It has been a great experience working with the security engineers and successfully onboarding the MSS within our infrastructure and would highly recommend Transparity Managed Security Service to any companies looking to enhance their security, and feel safe knowing Transparity MSS is protecting the infrastructure 24 hours a day.”

Amrit Bansal – IT Manager at Blue Coast Capital

Incident Response Subscription

The experts you need on hand
With our Incident Response Service Subscription you get the support of our security experts on hand when you need them. Stay informed about your security posture with regular check-ins and reviews year-round. Plus, if the worst does happen, we’re ready to spring into action with a detailed incident response plan tailored to your environment.

Priority Attention

We’re here when you need us, day and night.

Accelerated response

We’ll work with you to make a plan so we can hit the ground running in the event of a breach.

Major Incident Allowance

In case the worst happens, we’ll respond and remediate to get you back on your feet.

Monthly Check-in

So you know where you stand.

Security Management Portal

One pane of glass for your security stats.

Service Management & Quarterly Service Review

So you know where to turn and what’s next.

Incident Response Service

Incident Recovery Service

Incident Response FAQs

A security incident is an event that means an organisation’s data or systems have been breached or the measures in place to protect them have failed. An event is anything that’s significant enough to have disrupted your normal operations and can range from low to high severity. 

Attackers can improve their chances of success by attacking at a time you’re least likely to detect a breach. Typically, attackers will have conducted research on their targets and be aware of your typical operating hours, choosing to attack out of hours. Without a 24/7 SOC on your side, it’s easy for an attack to evade detection for days. 

Incident response allows organisations to plan for a security incident, laying out how they can best respond, contain the attack and get their systems back online. Ultimately the aim of incident response is to limit the damage and disruption an attack can cause after it has begun.

In the event of an attack or security incident, the most important thing is to stay calm and follow the incident response plan. You want security experts on your side at times like these, so a plan for who to call in is also vital. 

An incident response plan takes the guessing out of responding to a security incident. By planning for various scenarios, assigning responsibilities and enlisting outside support, you have the best chances of successfully managing an attack and minimising the impact. 


You should plan for a range of scenarios including different types of attacks and different staffing levels. For example, what’s the plan if an attack happens over a bank holiday weekend or Christmas break? 

Your plan should include; 

  • Who is responsible for which response tasks  
  • An outline of internal procedures and when to escalate  
  • Which resources and documents need to be secured as a priority 
  • A process for nofifying others of the breach, both technical resources and company-wide communications 
  • When and how often this plan should be reviewed and tested 

Once an attacker is ejected from your environment, they’ll fight harder than ever to regain control. By the time they’ve breached your environment it’s likely that they’ve spent significant time and resources planning and researching their attack – so they won’t give up easily. Once they’ve been removed it’s vital that you’re prepared with the experts you need to keep them out for good. 

Why choose Transparity Cyber for incident response

Continuous Improvement

We’re always striving to make what we do, better. With insights from our customers and our industry-leading experts, things don’t stand still around here.

Cloud-Native Approach

We’re at home in the cloud, and we work hard to bring you the benefits of cloud-native technology, optimised for the way you do things.

Best Practive Blueprint

Combining Microsoft’s high standards with industry best practice and our own experience, our blueprints are unmatched and always evolving.


Our culture is our greatest superpower. We foster an inclusive and productive environment that delivers the very best for our customers & retains the industry’s top talent.

Cloud Native Technology

As a cloud first company we embrace Microsoft cloud technology in all we do. We’re the cloud experts you need on your side.

Ongoing Viability

We take the opaque and make it transparent. One of our guiding principles is ensuring our customers are always clear on all the details, with expert guidance on hand when they need it.

Black Belt Leadership

We’re all about excellence, not just by providing the highest level of technical skill but also by guiding clients to get the most out of their cloud to propel their business forward.

Proactive Management

There’s no set it and forget it with us. We’re always looking for ways to improve our clients’ cloud environments for better experience, performance and results.

Automate First Approach

Our philosophy; standardise once, repeat many times. We cut inefficiencies by enabling automation wherever we can, so actions are faster, and the risk of error is reduced.


We see every relationship as a partnership. Whether you need a helping hand or support on a big project, we work with you to make sure you’re getting the outcomes you need.

As a leading cyber security agency in the UK, businesses trust us to keep them secure against new and emerging threats. Our cutting edge threat intelligence and proactive approach to cyber security has allowed us to develop long-term relationships with customers who trust us with their most vital assets every day.

As part of the Microsoft Intelligent Security Association and Microsoft XDR verified status with six Microsoft Partner Solution Designations, 12 Advanced Specialisations and Azure Expert MSP status – Transparity is a Microsoft powerhouse.

Cyber security customer success stories

How Identity leveraged their existing licensing to safeguard and expedite their onboarding process, allowing them to scale-up quickly and securely

Driven by tight timescales and the volume of work needed to recover from a cyberattack, The Woodland Trust turned to Transparity to deliver a reliable and quick solution.

We deployed our fully Managed Security Service for Blue Coast Capital to give them cybersecurity peace of mind, day and night.

Talk to our cyber experts about how to improve your business cybersecurity.

Fill out the form and we’ll give you all the answers you need, fast.

Enquire about a security assessment for your organisation

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