Dynamics 365 Managed Service

Keeping your solutions running smoothly with outstanding technical support when you need it

Support that gives you the edge

Dynamics holds information about the people at the heart of every organisation – the customers. Your customer data is your most valuable asset. It holds the key to growing your business and the answers to many of your most pressing questions. It houses the sales and marketing tools your team uses every day to find the right prospects and turn opportunities to customer wins.

Our managed services are designed to not only keep your Dynamics 365 Sales & Marketing and Power Platform solutions running smoothly, but also to give you access to outstanding technical support when you need it. So you can develop and innovate you solutions to be better than ever, giving your sales and marketing team a competitive advantage when they’re representing your organisation in the market.

Dynamics 365 Sales & Marketing Managed Service
Expert support to keep your world driving forward

Give your sales and marketing teams the tools they need to sell with agility and grow bigger. Our Dynamics 365 Sales and Marketing Managed Service keeps the tools you rely on running smoothly, so you can focus on the things that matter like building customer relationships that last.

See if our managed service is right for you, book a workshop with one of our experts.

24/7/365 incident support

Get the support you need around the clock with guaranteed SLAs and experts on hand. Whether you need our experienced helpdesk to resolve everyday snags or want to enlist the help of a seasoned expert, our incident support is there when you need it.

Sales and Marketing Application Support

Your sales and marketing team use technology every day to get the job done, and rely on your CRM to create unforgettable customer experiences. Your cultural DNA informs the configuration and operation of your CRM Sales & Marketing solutions so they need more than standard MSP break/fix support. Plus, with your CRM at the heart of your teams day-to-day, any issues have to be resolved quickly.

Our sales and marketing application support is tailored to support these teams, with specialists on hand to make sure everything is running smoothly and fix issues if they arise.

Control Centre Portal

Get instant access to view and download your billing and licensing information through our Control Centre Portal with annual licensing reviews to make sure you’re only paying for what you need. Instead of raising a ticket with the helpdesk, you’ll be assigned a dedicated administrator to offer you a familiar face for licensing queries.

Plus, the Transparity Control Centre offers insights into your Microsoft 365 and Azure usage, so it’s all in one place.

Annual License Review

Microsoft’s extensive technology stack offers solutions for every business. Microsoft Dynamics is a powerful set of tools with a range of licensing options. We offer an annual review to make sure you’re on the right licensing for you, so your licensing is always optimised for your configuration, utilisation and spend.

Training and Adoption Portal (TAP)

Get on-demand access to our Training and Adoption Portal (TAO) which includes over 1500 hours of easy to follow training videos and course content covering Dynamics and more. Give your team access to the training they need to get the most out of their technology, so they can learn at their own pace and take quizzes to test their knowledge.

Health & optimisation check

Our experts will conduct an in-depth review of your licensing every 6 months to make sure your licensing is optimised against your spend. We’ll provide a report highlighting key areas of improvement so you always know where you stand.

Identity security review

Your organisation structure and user roles change over time, but making sure every user has the right level of access is vital to maintaining your security posture based on the principle of Zero Trust. Every 3 months, our security experts will carry out an in-depth analysis of your Azure Active Directory identity system with extra help on hand to carry out remediations if you need it. The review includes the configuration of your emergency access accounts, least privilege access policies, authentication methods and more.

Service management & review

You’ll have your very own assigned Service Delivery Manager to make sure everything stays running smoothly. They’ll provide monthly service reports and quarterly activity summaries including trends, areas of concern and improvement recommendations.

Power Platform Managed Service: Power up your sales and marketing engine

Get the support you need to put the power into your processes. Power Platform allows you to do more with less, but what if the killer app, flow or dashboard you rely on breaks?

Our Power Platform Managed Service gives you the peace of mind of knowing your apps, flows, virtual agents and dashboards are being managed by the experts. You’ll have direct access to our team through our 24/7 helpdesk so you’ve got a helping hand when you need it. Say goodbye to down time and delays calling in ad hoc consultants.

With our Premium tier subscription we’ll keep an eye on your Power Platform with proactive monitoring, alerts and resolution. Plus, we can help you aim even higher with Power Platform – our consultants will help you develop game-changing apps and more with built-in quarterly consultancy allowance.

Why Transparity

Transparity  is home to a team of Dynamics experts who will work with you to implement solutions that transform the way you work, so you can win bigger and sell more.

When you work with us not only do you gain access to experts in Dynamics and Power Platform, you also have access to a supporting team with expertise spanning the full Microsoft stack. That means whatever your goals are with Microsoft, we can help you get there.

Our friendly team of experts truly understand the challenges of the sales and marketing world and how Microsoft technologies can help you grow bigger, better, faster. We know you’ll love working with us.

Your goals, guided by Microsoft Catalyst

To make your goals in Dynamics a success, we follow the Microsoft Catalyst framework for a smooth delivery that ticks all the boxes.
The Microsoft Catalyst Framework is designed to simplify your digital transformation goals into a simple, actionable roadmap. We’ll work in partnership with you to build, plan, and execute business transformation strategies with this proven, innovative approach crafted by Microsoft.

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