Managed IT Services

Extensive IT support service from our dedicated team of Microsoft Cloud specialists available around the clock

Reliable, flexible and transparent support when you need it

When you make Transparity your Microsoft partner of choice, it’s important to us that we deliver a fantastic service.

Suitable for both pure Cloud and Hybrid environments, we offer a reliable, flexible and transparent support provision for businesses of all sizes. Whether you need support for your in-house IT team or have no resource at all, as your Microsoft support and managed service partner we’ll use our expertise to help you deliver great service to your end users. Additionally, when you entrust your Microsoft Cloud Solution Provider (CSP) licences to us you will receive our inclusive Standard Support Service from our team of Cloud specialists for all your Microsoft Cloud Services that are licensed through Transparity. There’s also the option to upgrade to our Advanced and Premium Services where desired.

Take the stress out of IT support with our managed services:

End User

Managed Service

Transparity’s Service Desk provides extensive support to your end users, allowing you to focus on the development of your IT strategy and infrastructure operations.​

We'll support your on-premises and Cloud services, devices, operating systems and apps​.


Managed Service

Transparity’s Azure Managed Service (AMS) is designed to make Azure management easy for you. By working in close partnership with you to provide expertise, insights and guidance on key issues and pain points, we support you in enhancing your Azure capability and driving success in your business objectives.

24x7 Managed Security Service

Our Microsoft XDR verified fully managed security service, which offers end-to-end protection 24×7, helping protect your systems and data with cutting edge technology and threat intelligence.

With proactive threat hunting and vulnerability management you’re protected from day one.

Modern Work

Managed Service

Our Modern Work Managed Service gives you priority access to professional expertise to advise, deliver and embed your evolving Digital Strategy.

Receive a rapid response to digital change to enhance your modern workplace.


Managed Service

We take on the ongoing management of your application whether we developed it or you need to transition from a previous partner. Our application managed service combines Microsoft Azure cloud support with application support, leveraging our considerable experience in both areas to provide a support service wrapped around your application.


Managed Service

Our Managed Services take the hassle out of managing your SharePoint environment and provide the peace of mind that your document storage is compliant, secure, optimised, and reliable. Whether you want to put your SharePoint environment in the hands of our capable experts or a helping hand for your in-house team, we’ll help you hit your goals.

Dynamics 365

Managed Service

Our managed service are designed to not only keep your Dynamics 365 and Power Platform solutions running smoothly, but also to give you access to outstanding technical support when you need it. So you can develop and innovate you solutions to be better than ever, giving your sales and marketing team a competitive advantage when they’re representing your organisation in the market.

Adoption and Change

Managed Service

Transparity’s Adoption & Change Managed Services provide an effective and proactive way to address and reinforce the business change associated with the transition to Microsoft Cloud services.The Managed Service is made up of a range of individual service elements, which also offer customers the choice between two service levels, to support customers who have different needs and budgets.

50% of companies who engaged an IT MSP saved 1-24% in annual IT costs

Who we have helped

Why Transparity for Managed Services?

True round-the-clock support

Not only does Transparity’s Support Desk have two shift patterns in the UK, we also have an in-house team in New Zealand. Employed and managed directly by Transparity in the UK, the team consists of highly-experienced engineers qualified to the same exceptional standards as our UK-based colleagues, enabling us to offer you a true 24×7 Managed Support Service.

Expert engineers

Transparity work hard to attract the very best people, and we’re delighted to have a Service Desk run by an extremely knowledgeable and passionate team. Continually training and keeping up-to-date with the latest Microsoft developments, our highly-capable team knows exactly what to do and when to do it.

Customer focused

As our one of our co-founders says, “we deal with people, not tickets”. We know that high-quality, end-to-end IT support has an enormous positive impact on your organisation, freeing up your time to concentrate on your business, serve your customers and support your staff. That’s why we pledge to give you no-nonsense guidance and solve any issues as quickly as possible.

Issues managed to resolution

Some MSPs put maximising profit above everything else. At Transparity, it’s essential to us that we resolve your issue first as your technology partners. That’s why we do our very best to be flexible as possible, rather than being rigid in relation to your contractual cover.

Want to know more?

Talk to Transparity about a complimentary consultation, where we’ll discuss your organisation’s specific needs. Whether you require ad hoc support or need to fully outsource your support and want a technology partner you can trust, we’ll show you how our experts will take care of your environment so you can take care of your staff and customers.

Book a complimentary, 60-minute consultation with a Transparity expert

Simply fill in your details below and one of our technical experts will be in touch to arrange your consultation.

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