WHAT DOES IT REALLY TAKE TO BECOME A FRONTIER FIRM? 

WE’RE NOT ADVISING FROM THE SIDELINES 

We’re building the future of work inside our own business first. 

Customer Zero is Transparity’s journey to becoming a human-led, agent-operated Frontier Firm, moving from everyday Copilot adoption to human-led agents and connected agentic workflows that reshape how work gets done.

By testing the technology, operating models, governance and use cases on ourselves first, we’re turning first-hand experience into a more proven path for our customers.

THE PROOF IS ALREADY IN THE WORK 

Our transformation is already delivering measurable results: 

  • 341 active Copilot users 
  • 43,000+ Copilot actions in four weeks 
  • 3,200+ assisted hours 
  • 800+ Azure assessment checks automated
  • Assessment activity reduced from 1.5 to 2 days to as little as 30–60 minutes 

But the real opportunity isn’t simply doing the same work faster. It’s giving people more capacity to apply expertise, make decisions, and create value. 

READY TO BUILD YOUR FRONTIER WORKFORCE? 

Start with the lessons, operating model and governance we’ve already put to the test, rather than starting from zero.

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What you’ll take away

From Copilot to agents - see how we're progressing from everyday AI assistance to human-led agents and connected workflows that can operate increasingly complex processes end to end.

What it takes to scale AI - Explore the data, governance, ownership, human oversight and measurement needed to move beyond isolated AI experiments without creating fragmented solutions or shadow AI.

Lessons from Customer Zero - See what we've learned by testing Microsoft AI, Copilot and agentic capabilities inside our own business, and how those lessons are becoming repeatable approaches for customers.

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Discover what we're learning on our own journey from AI adoption to an AI-enabled business.