Empowering shops, restaurants, event venues and more to deliver unbeatable customer service.
The retail and hospitality industry is changing as consumer habits shift to embrace and expect effortless transactions and smooth customer service. Technology is key to delivering on this heightened demand and creating memorable experiences for visitors and customers.
We’ve partnered with retail and hospitality brands to implement the latest Microsoft Cloud technologies to transform both back-end and customer-facing operations. Microsoft 365 and Teams allow frontline workers and back-end departments to communicate instantly and make important files easy to access securely from anywhere.
Azure provides a stable, scalable platform to host apps, data storage and virtual machines to cut maintenance overheads and keep customer service and operations online.
Create customer service chatbots in Power Virtual Agents to respond to and direct customer queries around the clock. Direct customers to the resources they need or escalate their queries to the relevant departments to create smooth customer journeys.
Automate repetitive, manual processes in Power Automate to allow frontline and operations staff to focus on developing and delivering memorable customer experiences in stores, restaurants and venues.
“Working with Transparity has been fantastic. Their technical expertise has been on hand to support us in reaching our goals and they’re truly invested in getting us where we need to be. They’re a valuable IT partner to have on your side and we look forward to continuing to work with them”
Head of IT – Watches of Switzerland Group
Online service is the new normal as customers expect instant access to bookings, customer service and ordering online around the clock.
Support responsive and scalable customer apps and data storage with minimal downtime by hosting them in Azure.
Customer data is a prime target for cyber threats with payment details being the target of 42% and 33% of retail and hospitality breaches.
Keep valuable data secure and maintain customer trust with Microsoft’s security toolset and our 24×7 Managed Security Service.
Brick-and-mortar businesses need to remain competitive and attract customers to the high street, with 37% citing this as their top challenge.
Give frontline workers the tools they need to deliver outstanding customer service and compete with online retailers with Microsoft 365 and Teams.
Improving operational efficiencies and cutting waste are top priorities for retail and hospitality businesses in this competitive sector.
Automate repetitive processes with Power Automate. Manage and direct customer queries with no-code chatbots in Power Virtual Agents.
Six in ten retail workers now prefer working from home2 – and the retail industry now has eleven times the number of advertised remote jobs that it did in 2020.