Retail & Hospitality

Empowering shops, restaurants, event venues and more to deliver unbeatable customer service.

Transforming customer experience

The retail and hospitality industry is changing as consumer habits shift to embrace and expect effortless transactions and smooth customer service. Technology is key to delivering on this heightened demand and creating memorable experiences for visitors and customers.

We’ve partnered with retail and hospitality brands to implement the latest Microsoft Cloud technologies to transform both back-end and customer-facing operations.  Microsoft 365 and Teams allow frontline workers and back-end departments to communicate instantly and make important files easy to access securely from anywhere.

Azure provides a stable, scalable platform to host apps, data storage and virtual machines to cut maintenance overheads and keep customer service and operations online.

Create customer service chatbots in Power Virtual Agents to respond to and direct customer queries around the clock. Direct customers to the resources they need or escalate their queries to the relevant departments to create smooth customer journeys.

Automate repetitive, manual processes in Power Automate to allow frontline and operations staff to focus on developing and delivering memorable customer experiences in stores, restaurants and venues.

“Working with Transparity has been fantastic. Their technical expertise has been on hand to support us in reaching our goals and they’re truly invested in getting us where we need to be. They’re a valuable IT partner to have on your side and we look forward to continuing to work with them”

Head of IT – Watches of Switzerland Group

Retail and hospitality challenges & how we can help

Online service is the new normal as customers expect instant access to bookings, customer service and ordering online around the clock.

How we can help

Support responsive and scalable customer apps and data storage with minimal downtime by hosting them in Azure.

Customer data is a prime target for cyber threats with payment details being the target of 42% and 33% of retail and hospitality breaches.

How we can help

Keep valuable data secure and maintain customer trust with Microsoft’s security toolset and our 24×7 Managed Security Service.

Brick-and-mortar businesses need to remain competitive and attract customers to the high street, with 37% citing this as their top challenge.

How we can help

Give frontline workers the tools they need to deliver outstanding customer service and compete with online retailers with Microsoft 365 and Teams.

Improving operational efficiencies and cutting waste are top priorities for retail and hospitality businesses in this competitive sector.

How we can help

Automate repetitive processes with Power Automate. Manage and direct customer queries with no-code chatbots in Power Virtual Agents.

Our retail and hospitality customers & case studies

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“During the Covid-19 pandemic, like most businesses Hobbycraft have needed to adapt and change their way of working. For us, this included rolling out Teams to all key colleagues, many of which had no awareness of what Teams could do for them. As a small IT Team, we did not have the knowledge, materials or time to educate our colleagues effectively, and the Transparity Adoption Portal has allowed us to deliver targeted training to everyone regardless of location or job function.”
Andy Elston
IT Manager Hobbycraft

Want to know more?

Expert support for your retail or hospitality business

Talk to Transparity about a complimentary consultation, where we’ll discuss your organisation’s specific needs. Whether you require ad hoc support or need to fully outsource your support and want a technology partner you can trust, we’ll show you how our experts will take care of your environment so you can take care of your staff and customers.

Read our latest Retail & Hospitality blogs

Six in ten retail workers now prefer working from home2 – and the retail industry now has eleven times the number of advertised remote jobs that it did in 2020.

Book a complimentary, 60-minute consultation with a Transparity expert

Simply fill in your details below and one of our technical experts will be in touch to arrange your consultation.

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