CareCo Choose SharePoint for Internal Communications

About CareCo

CareCo develop and sell a range of mobility products to support customers in their continued independence in life, even if their level of mobility changes. They offer products to support mobility in the home as well as a range of mobility scooters and walking aids for support outside of the home. 

The challenge

CareCo wanted to improve their communication across their offices, warehouses, showrooms and home workers so that all of their employees could be kept up to date no matter where they were. CareCo currently have 21 showrooms across the UK and this number is continuing to increase. That paired with the COVID-19 Pandemic led to a distributed workforce.  

CareCo were looking to introduce an Intranet, alongside other new people related systems to manage employee wellbeing, learning, development and all other communication needs. The CareCo Intranet (“Nettie”) project was led by Human Resources to ensure people were at the heart of their deliverable. 

The solution

We delivered our tried and tested Enterprise Hub Intranet methodology from start to finish. Therefore, commencing with a scoping session to understand the needs of the organisation. This was fully documented and wireframed to ensure that client sign off was received before the build was executed. 

Our consultants built in accordance to the design, and continuously met with the key CareCo stakeholders for Design Review Meetings to enable minor changes to be accommodated. For example, simplistic changes in the theme and colour changed the look and feel of the site dramatically. 

The final build of the Hub Intranet provided an employee portal, to enable navigation to numerous services and systems, as well as enable news to be shared. Departments, Showrooms and newly developed products were provided with spaces to collate news and documentation and share them with the wider team. An Onboarding Suite was also generated to help new starters join the CareCo family.  

Our lead consultant worked closely with the core project team, so that they were mentored in management of the SharePoint Intranet. This along with user guidance empowered them to be able to support the build following a successful all company launch of their intranet and related people applications. 

The outcome

The Hub has greatly improved the ability to communicate effectively across the UK via news and announcements. As an example, employees are kept up to date with the progress of building a brand new HQ within news stories that employees can comment upon. Departments, Showrooms and Products have also been given their own unique spaces to enable communication to be driven by the employees. 

The Hub Usage Analytics continue to show an upwards trend with lots of unique visitors and visits taking place, that illustrates a good level of engagement from employees who appreciate the system and its assistance with communication. Recent news stories are also interacted with through likes and comments.  

It should be noted that the level of engagement and user adoption is in a good place due to the Intranet being kept up to date frequently, and thus remaining dynamic.  

The Intranet was also supported strongly by a launch strategy in which all employees received a ‘Nettie’ branded mug and a chocolate bar, and were told to “Take a break, and explore the Intranet”. Furthermore, one of the first news posts was written by the Managing Director welcoming the new intranet and expressing its benefits. It is with no doubt that the level of management buy-in and understanding of user adoption has truly made this Intranet thrive.   

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