About the role
It’s an exciting time to join our journey – we’re growing our team as we expand our Service Portfolio, so it’s ever-changing and growing. That means lots of opportunities to roll up your sleeves and get stuck in! The Service Desk team is a crucial part of Team Transparity. The team has one goal; to provide every single customer technical expertise and exceptional service for every query that they raise.
Like all members of the Service Desk team, you’re often acting as the first point of contact for all incoming queries and you’ll answer calls rapidly and ensure all support tickets are raised, completed thoroughly, and categorised appropriately. This is a full time role that would sit within our core business hours.
Your main responsibilities will include (but are not limited to):
First and foremost, at Transparity we recruit with our cultural fit in mind. Therefore, you will need to demonstrate a strong work ethic, unwavering dedication to delivering service excellence, the ability to create and maintain exceptional working relationships, creative thinking and problem solving, and high levels of organisation.
Here’s what else we’re looking for:
Transparity are more than just an IT company; we strive to become the go-to partner for Microsoft Cloud in the UK. We are growing rapidly to keep up with demand from our customers – who rely on us to deliver state-of-the-art technology and digital transformation – making it a very exciting time to join our journey. With 16 Gold Microsoft Partner accreditations (and counting!) Transparity are highly regarded as true experts in the Microsoft Cloud, and you’ll be working with best-of-breed solutions that genuinely make a difference to how our customers run their businesses.
It’s important to us that everyone at Transparity feels like they have a voice that is heard, and can come together to deliver the very best customer service. We’re a continually-expanding team who are engaged, driven and passionate about delivering digital transformation, and we’re always looking for talented individuals to become part of the family. If you think that you can help us realise our vision and want to be part of an organisation who is truly making waves, just get in touch.
Sound good? If you’re interested in joining our journey, simply email your CV and covering letter to firstname.lastname@example.org.
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well. To find out more about our disability commitment, please contact our People and Culture team or just ask during your interview.
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