DevOps & Support

DevOps services streamline the software development and deployment process, fostering collaboration between development and IT operations teams. By automating tasks, implementing continuous integration and delivery pipelines, and emphasizing a culture of agility and efficiency, DevOps services enable organizations to deliver software faster, with higher quality, and greater reliability.

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DevOps: Where innovation meets reliable support

Here at Transparity, we can take on the ongoing management of your application whether we wrote it or you need to transition from a previous partner.

Fully qualified and experienced engineers do the support, not help desk staff. We do everything possible to ensure your initial investment pays off with a fully functioning and stable application fulfilling its business intention.

Transparity specialists will work with you and your team to maintain, support and enhance your custom software both efficiently and cost-effectively. A vital requirement for business continuity, effectiveness and productivity.

“The Transparity team immediately handles any bugs through a deployment schedule based on set priorities. We’re delighted with the way they work. I don’t think there’s anything they can improve on”

Managing Director – The Care Database

DevOps & Support Services

The key to an effective DevOps process is that the developers are focussed on the ongoing running of an application. We plan for the live running of our applications from the very earliest inception stages of development and automate as much of the testing and deployment as possible.

Unit Testing

Our code is written with a high coverage of testing to ensure that the code is delivering what is expected of it. This allows a very high degree of confidence that changes made to one area of the application will not cause a bug further down the line. We make use of frameworks such as NUnit, Microsoft Unit Test Framework and NFluent.

Automated Acceptance Tests

Acceptance tests are written in the Gherkin language so they are easily understood by all users. These tests are supported with Specflow and Selenium to create a set of coded UI tests that perform the same actions as the user would themselves and confirms that the application works from the front-end and the code itself.

Continuous Improvement

Azure DevOps is used to build code from the first check-in, compile it to a deployable format, and then deploy that code to the appropriate servers and serverless services in Azure. Unit tests and acceptance tests are automatically run as part of the deployment to the test environment so we can be confident all risk is mitigated.

Ongoing Application Management

Application Support

Our ongoing support service is designed to be flexible and uncomplicated, covering all the technologies in our portfolio. Your Support Manager will utilize an online ticketing system, with registered client contacts authorised to raise support tickets.

Support is available via two services: either fully managed or on-demand via pre-purchased blocks. Find out more about our application managed service here.

On-demand support is typically pre-purchased in blocks of 25, 50, 100, 250 or more hours depending on individual requirements and is called off as it is used up and topped up when the hours run out. Support hours do not lapse and can be used at any time. 


Though you may not currently be in need of a major project for full development or modernisation, it doesn’t mean there aren’t new features, functionality or enhancements that can be made to your app to continue its relevancy, better the user-experience, expand its usage and more.

We can build scalable and stable applications for you using techniques like Continuous Integration and Continuous Deployment (CI/CD), requirements agreed as human-readable automated acceptance tests and unit testing.

With ongoing application management at Transparity, your software gets the benefit of expert engineers who can provide support whenever it is required for bug fixing, routine maintenance, updates as well as ongoing development using DevOps methodologies to push your software to the best it can be.

With Application Support Services you get:

UK-based engineers

Dedicated support team

Microsoft MSP Expert Partner expertise

Remote or onsite support

Support hours that don’t lapse

With BizTalk Server you can:

Integrate applications, data and processes

Extend integration to the cloud

Build holistic integration scenarios

Enjoy totally modern on-premises integration

How Transparity can help you with application support

We can provide custom software support for the systems that we develop and for your existing or legacy systems. Our expert software engineers offer third-line support. Providing you with deep expert support to work alongside your in-house team as a seamless extension.

Once the Service Level Agreement (SLA) is finalised, our dedicated in-house UK support team will be available to help you over the phone or by email, weekdays from 9 AM to 5.30 PM.

You will have an assigned Support Manager to assist you, and direct access to technicians when needed. This gives you consistent and dedicated support to keep your application running smoothly and in optimum shape.

Having invested in building custom software, keeping it running smoothly is vital and worth every penny. With a support package, you get full, uninterrupted help for any issues or queries that might crop up.

  • Modern Azure applications
  • .NET Systems
  • SQL Server
  • Xamarin Applications
  • SharePoint Server
  • BizTalk Server
  • The Power Platform
  • Bespoke Enterprise Software
  • Legacy Systems

Why you need DevOps & Support

Keeping your enterprise software effective is essential to avoid costly disruptions. Your applications are critical for productivity, and outages or bugs can have far-reaching effects. Maintaining applications in an optimum condition can be complex, and hard to support internally, that’s why many companies choose the cost-effective method of outsourcing to us for application management: software application support & DevOps.

Common benefits from outsourcing application support & DevOps:

  • Increase products lifetime
  • Free up in-house resources for new software development
  • Avoid in-house time-wastage on legacy systems
  • Increase company productivity with reduced slows and bugs

Without a robust application support & DevOps strategy, you could risk:

  • Needing costly repairs
  • Reduced productivity from slows
  • Reputational damage from outages
  • Business continuity disruption
  • Compromised effectiveness
  • Disrupted routine caused by emergencies

Application Support & DevOps can be used for all purposes, including:

  • Bug fixing
  • Updates
  • Strategy & planning
  • Informal mentoring & consultancy
  • Routine maintenance
  • Background system maintenance
  • Database maintenance and analysis
  • Rolling data back or merging data from previous versions, when needed
  • Adding new features
  • Enhancing aspects of an app
  • Expanding functionality

Proud to be recognised as trusted partners

We’re proud to hold all six Microsoft Partner Designations and Azure Expert MSP status, firmly placing Transparity amongst the most accredited Microsoft Partners in the world.  

With decades of combined experience our industry-leading technical experts pride themselves on delivering exceptional customer outcomes and creating long-term partnerships.

App Innovation Customer Stories

The availability and performance of a large and complex healthcare management system is the foundation for 'end user service levels. CHT moved their development and support to Transparity at the beginning of the year and improved results have been immediate.

As AppCan’s client base expands, some users required specific functionality. In this case, AppCan was approached by an existing client – a large gas services company – looking for a development partner as it had won the delivery lead framework contract bid for London.

Cornerstone was in the process of implementing an IT system that would manage their entire estate (circa 21,000 sites). This system needed to contain all details of the estate and ensure a greater level of automation could be achieved between Cornerstone, its customers and suppliers.

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