24x7 Managed Services

Extensive IT support service from our dedicated team of Microsoft Cloud specialists, available round the clock.
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Reliable, flexible and transparent support

When you make Transparity your Microsoft partner of choice, it’s important to us that we deliver a fantastic service. Suitable for both pure Cloud and Hybrid environments, we offer a reliable, flexible and transparent support provision for businesses of all sizes. Whether you need support for your in-house IT team or have no resource at all, as your Microsoft support partner we’ll use our expertise to help you deliver great service to your end users.

 

Additionally, when you entrust your Microsoft Cloud Solution Provider (CSP) licences to us you will receive our inclusive Standard Support Service from our team of Cloud specialists for all your Microsoft Cloud Services that are licensed through Transparity. There’s also the option to upgrade to our Advanced and Premium Services where desired.

Direct Microsoft Partner

Transparity are a Microsoft Direct Partner, giving us direct access to Microsoft for escalations for support, product and licensing issues. With no third parties involved, we can offer improved support to our customers.

CSP Inclusive Service

License your Microsoft environment in a flexible and cost-effective manner through Transparity as a direct Microsoft CSP and enjoy our inclusive support service at no extra charge.

Proactive Managed Services

Transparity provides proactive management of specific technologies, managing them in line with best practice to minimise downtime and improve performance. They can be applied to some or all of your Cloud and on-premises assets, and can be added to any CSP licensed service.

Hybrid end-to-end IT Services

Our knowledgeable Service Desk will look after all your IT support needs, allowing you to focus on your business. Benefit from a fully-inclusive service, end user support, and proactive monitoring, alerting and resolution.

End User Service Desk

Transparity’s Service Desk provides extensive support to your end users, allowing you to focus on the development of your IT strategy and infrastructure operations.​ We'll support your on-premises and Cloud services, devices, operating systems and apps​.

Hybrid Escalation Service

Transparity’s Hybrid Escalation Service provides peace of mind for your IT Department by providing access to a team of experts round-the-clock. This includes Cl​oud and on-premises support, plus proactive monitoring, alerting and resolution​.

Why Transparity for Managed Services?

True round-the-clock support

Not only does Transparity’s Support Desk have two shift patterns in the UK, we also have an in-house team in New Zealand. Employed and managed directly by Transparity in the UK, the team consists of highly-experienced engineers qualified to the same exceptional standards as our UK-based colleagues, enabling us to offer you a true 24×7 Managed Support Service.

Expert engineers

Transparity work hard to attract the very best people, and we’re delighted to have a Service Desk run by an extremely knowledgeable and passionate team. Continually training and keeping up-to-date with the latest Microsoft developments, our highly-capable team knows exactly what to do and when to do it.

Customer focused

As our one of our co-founders says, “we deal with people, not tickets”. We know that high-quality, end-to-end IT support has an enormous positive impact on your organisation, freeing up your time to concentrate on your business, serve your customers and support your staff. That’s why we pledge to give you no-nonsense guidance and solve any issues as quickly as possible.

Issues managed to resolution

Some MSPs put maximising profit above everything else. At Transparity, it’s essential to us that we resolve your issue first as your technology partners. That’s why we do our very best to be flexible as possible, rather than being rigid in relation to your contractual cover.

Want to know more?

Talk to Transparity about a complimentary consultation, where we’ll discuss your organisation’s specific needs. Whether you require ad hoc support or need to fully outsource your support and want a technology partner you can trust, we’ll show you how our experts will take care of your environment so you can take care of your staff and customers.
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