The Challenge
Managing 73,000 properties across 300 branches and 3,350 team members across the country, Leaders Romans Group (LRG) needed their communications to bring it all together. After undergoing an extensive rebrand project, LRG wanted to ensure their communications were cutting through the day-to-day noise and that the team felt connected wherever they were. The team conducted a review of the performance of their internal comms and found the engagement on their existing solution wasn’t where they needed it to be.
Transforming internal communications
Internal engagement surveys revealed a frustration with the existing intranet, finding it difficult to use, rating content discoverability low and an overreliance of email communications. Team members reported feeling overwhelmed with email communications and were struggling to keep up with important updates.
Tooling ROI & productivity
Although Microsoft 365 tools were in place across the business, they found they weren’t being leveraged effectively or seeing the full return on their investment.
Reducing risk
LRG’s existing intranet was hosted in AWS, which was out of step with the rest of the technology stack. Additionally, it was becoming a maintenance headache as it had been managed by a single developer who had since left the business. LRG’s team knew they needed to bring their intranet back in line with the rest of the business, cut unnecessary costs and reduce risk with a new solution.
Document discovery
With documents fragmented across SharePoint, legacy file shares and OneDrive, LRG’s team found document management and discovery a significant challenge. With vital documents hidden amongst an unclear file structure, the team knew they needed to take a fresh look at their document discovery.
