When selecting our development partner for this project a key criteria was that they would work with us in partnership to both develop and maintain our new rating system. Transparity came on board in 2019 and quickly proved to us that they understood our complex requirements and could work with us to achieve our goals. The outcome is a system that our users find intuitive and easy to follow whilst delivering full functionality across the UK-wide business rates system. We continue to work with Transparity on a daily basis to support both our users and clients who have access to the system. The outcome of our partnership with Transparity is a business rates platform that leads the sector in innovation and usability.