Alzheimer’s Society is partnering with Transparity and Microsoft to give its teams more time to do what matters most: supporting people affected by dementia. Starting with Microsoft Copilot, the programme will empower 1,800 colleagues with access to AI-powered tools that simplify everyday work, while building the skills, governance and foundations needed for wider AI transformation.
By reducing time spent on administrative tasks, the charity can make every resource go further, turning time saved into more support, more progress and more hope.
Turning innovation into hope
More than one million people are now living with dementia in the UK, with someone developing the condition every three minutes. As demand for support, services and research continues to grow, Alzheimer’s Society needs to find new ways to scale the impact of its resources.
For the charity, AI isn’t about technology for technology’s sake. It’s about giving people more capacity to focus on the work that makes a real difference, helping people today and supporting progress towards a world where dementia no longer devastates lives.
By helping colleagues work more efficiently, the charity can make better use of donor funding and create greater capacity to support people and accelerate dementia research.
Putting AI in everyone’s hands
The first phase will see Transparity roll out Microsoft Copilot across the organisation. The aim is simple: make everyday tasks easier, reduce administrative effort and give people more time for the work that really matters.
Transparity is also supporting the rollout with practical training and support, helping colleagues build confidence using Copilot and see the benefits in their day-to-day work.
Alongside the rollout, governance and data security controls are being put in place to make sure AI is used safely, responsibly and in a way that works for the charity. Working within a common Microsoft technology ecosystem will also give Alzheimer’s Society a secure platform for building on these capabilities over time. Together, these foundations will help colleagues spend less time on paperwork and more time listening, supporting and connecting with people affected by dementia.
Aidan Forman, CTO, Alzheimer’s Society, says, “What excites us most is that AI isn’t being introduced to replace people or simply make emails and spreadsheets faster. It’s about giving people more time to do the human work that matters most. A lot of what we do is directly supporting people living with dementia by spending time with them – but there is a huge amount of admin that sits behind this. AI has the potential to reduce that administrative burden, allowing those valuable resources to be directed to supporting more people. Ultimately, it’s about helping our colleagues spend less time on paperwork and more time making a difference.”
Beyond Copilot
Microsoft Copilot is just the starting point. Transparity is already working with teams across Alzheimer’s Society to explore where AI could make an even bigger difference, from removing manual steps in business processes to exploring how AI Agents could support services, fundraising and other areas of the organisation.
The programme is also about giving people the skills and tools they need for the future. As AI becomes a bigger part of the workplace, Alzheimer’s Society wants its colleagues to feel confident using it and to see the benefits in their everyday work.
The ambition is to put AI at the heart of how the charity works, helping teams create more capacity, enjoy a more productive working experience and deliver even greater support to people living with dementia and their loved ones.
As Aidan explains, “For us, this isn’t about introducing AI for the sake of technology. It’s about giving our colleagues more capacity to do what matters most. Ultimately, we want our donors to know that we take seriously how every pound is spent and work hard to make every penny count. We believe that by becoming an AI-enabled organisation, we can deliver even greater impact for the people we support.”
Josh Hutchison, Head of Public Sector & Social Impact, Transparity, says, “Alzheimer’s Society has set an ambitious vision, and we’re proud to be forming this strategic AI partnership alongside Microsoft to help turn that into real-world impact. By embracing AI responsibly, we’re helping unlock new insights, create efficiencies and build capacity across the organisation, enabling more time and resources to be focused on supporting people affected by dementia, funding vital research and campaigning for change. Together, we’re building the foundations that will help the Society harness the full potential of AI, transforming the way it operates, engages supporters and delivers services, while staying focused on what matters most: improving the lives of people affected by dementia.”
