License, Manage and Support
Transparity’s License, Manage and Support offering provides a knowledgeable, flexible and transparent support operational service. Suitable for both pure Cloud and Hybrid environments, we offer a reliable support provision for for businesses of all sizes. Whether you need support for your in-house IT team or have no resource at all, our expertise can help you deliver great service to your end users.
CSP Managed Services
License your Microsoft environment in a flexible and cost-effective manner through Transparity as a direct Microsoft CSP. You'll gain access to our self-service Customer Portal, be able to flex your licenses to match your usage requirements and enjoy our inclusive Bronze Support Service.
Hybrid end user Service Desk
Transparity’s Service Desk provides extensive support to your end users, allowing you to focus on the development of your IT strategy and infrastructure operations. We'll support your on-premise and Cloud services, plus multiple devices, operating systems and applications.
Transparity provides proactive management of specific technologies, managing them in line with best practice, minimising downtime and improving performance. They can be applied to some or all of your Cloud and on-premise assets, and can be added to any CSP or Hybrid Managed Service.
Hybrid Escalation Service
Transparity’s Hybrid Escalation Service provides peace of mind for your IT Department by providing access to a team of experts round-the-clock, when you need it the most. The service includes Cloud environment and on-premise support, as well as proactive monitoring, alerting and resolution.
Hybrid end-to-end IT Services
Focus on your business by passing the responsibility of your IT support to Transparity. Our Service Desk will look after all your IT support needs. Benefit from fully-inclusive service, end user support, and proactive monitoring, alerting and resolution.
Time Bank Support Service
For customers who require occasional support with complete flexibility, our Time Bank service provides support with guaranteed SLAs. It's ideal for support tickets and service requests, covering you between 8am-6pm for standard incidents and offering 24/7 cover for outages and emergencies.