Teams Calling features, options and integrations - the future and beyond!

For many organisations, the adoption of Teams to support flexible working has surged through the pandemic… but there’s more it can deliver! Teams is a highly capable telephony platform, capable of both replacing and enhancing the communication services you deliver to your end users.

Join Transparity as our UC & Voice Technical Lead takes you through the calling options available to you in Microsoft Teams and see the use of use for end users. We’ll take you through its core functionality and cover some of the wider integrations that allow you to deliver true Enterprise Voice features to your organisation.

Agenda

  • 10:00  Introductions
    • Overview of Transparity
    • Teams Collaboration, Meetings & Calling – how do they sit together?
  • 10:15  An overview of Teams calling
    • The end user experience, native capabilities, and licensing
  • 10:25  Deep dive on calling options: Microsoft native vs. third-party SIP
    • Microsoft Calling Plans: the good, and the bad…where do they fit, and should you use them?
    • Direct Routing: what does it mean? Requirements and feature enhancements it enables
    • An architecture overview: what do you need? The good and the bad when it comes to SBCs and SIP
  • 10:40  Advanced calling features: an overview
    • A look into advanced call routing, auto-attendants, call handling and queues
  • 10:55  Enterprise integrations: what’s possible?
    • Contact Centre: an overview of Anywhere 365 and its integration with Teams…it’s no longer just about voice!
    • Analogue: still a requirement for many, so what do you do?
    • Call Recording
  • 11:10  Devices: Teams doesn’t mean saying goodbye to the handset
  • 11:15  Next steps
    • This your platform – there’s no need to be put off!
    • Teams workshops, Proofs of Concept, and Managed Service opportunities
    • Deployment methodology – from Fit for Purpose to Go-live
  • 11:25  Q&A and close