Getting to grips with Contact Centres for Microsoft Teams

In this webinar we’ll help you get to grips with Contact Centres for Microsoft Teams. Our experts will give a brief overview of what the Contact Centre is, how it connects to other infrastructure, what’s native in Teams along with Dynamics 365 Customer Service and Anywhere365®. We’ll cover the options and what they mean, how to get the most from these features and show you live system demos. 

 

 

As always, we’ll open the floor up at the end for you to get your questions answered.

Agenda

  • Introduction
  • A brief overview of Teams Calling
  • Contact Center options and what they mean
  • Feature deep-dive
  • Future possibilities
  • Other areas to consider
  • Licenses
  • SIP sessions
  • Work Force Management
  • Workshop
  • Q&A
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