Menu Close

Security Analyst - 2nd Line


We’re looking for a 2nd Line Security Analyst to join our team on a 4 days on, 4 days off (4×4) shift pattern. 

It’s an exciting time to join our journey – we’re growing our team as we expand our Service Portfolio, so it’s ever-changing and growing. That means lots of opportunities to roll up your sleeves and get stuck in!

About our Security Operating Centre team 

The Security Operating Centre has one goalto provide every single customer technical expertise and exceptional service for every query that they raise. 

What you’ll be doing on a day-to-day basis 

Your role will be responsible for resolving escalated security incidents, managing breaches and performing technical changes to customer environments.

You’ll proactively monitor and threat hunter and perform forensic analysis, triage security incidents and apply proactive remediation.  

You’ll provide technical support and guidance to the 2nd Line Security Analysts and Security Service Delivery Manager.

You’ll own the security incidents and breaches and will escalate issues from the 2nd Line Security Analysts through to resolution.

You’ll be providing documentation and clear articulation of issues reading for escalation to the Security Operating Centre Team Lead.

You’ll build rapport with your customers, ensuring that you’re professional and friendly as you solve their issue, as well as communicating with them frequently to update them on the status of their case.

You’ll also be passionate about continuous improvement and will actively contribute to the development and maturing of the internal processes.

You pride yourself on being a technical expert and share your knowledge with colleagues and customers alike. You keep up-to-date with all Microsoft technologies and ensure the wider service desk team are informed of new and retiring products. 

Every day, we work to improve and ensure our constant ongoing understanding of the Microsoft Cloud technologies we support, so you’ll be active in your personal development, investing time into taking and passing technical examinations.  

Think this is the role for you?

First and foremost, at Transparity we recruit with our cultural fit in mind. Therefore, you will need to demonstrate a strong work ethic, unwavering dedication to delivering service excellence, the ability to create and maintain exceptional working relationships, creative thinking and problem solving, and high levels of organisation.

Here’s what else we’re looking for:

  • You will have performed in a Security Analyst role in a Security Operating Centre before
  • You’ll possess extensive knowledge and experience with Azure Active Directory, DNS, Azure Defender, Microsoft Defender, Microsoft Defender for Endpoint, Azure Sentinel and Intune
  • You’ll also be experienced and knowledgeable in Microsoft Windows Server and Client operating systems. Linux experience is a bonus
  • You’ll have strong knowledge and experience in networking products and frameworks, such as firewalls, switches, wireless infrastructure, WAF, application gateways and the OSI 7-layer model
  • You’ll have knowledge of Kusto Query Language and PowerShell scripting languages
  • You have excellent technical document writing experience – with network and traffic flow diagrams and playbook
  • It’s advantageous if you have gained your Microsoft 365 Administrator & Expert Certificate and/or the Microsoft Azure Administrator & Expert Certificate
  • You’re a creative problem solver with a positive mindset, believing that there isn’t an issue that cannot be overcome!
  • You’re highly organised with excellent timekeeping
  • You’ll have developed strong customer-facing and service skills, and know the importance of delivering exceptional service
  • You’re able to quickly build relationships with people
  • You see things through to the end and ensure the key people are updated along the way
  • When it’s safe to do so, you’ll be happy to travel to our Ferndown office in Dorset, as well as customer sites when required (please note that this role will be remote until further notice) 
  • You have the legal right to work in the UK 
  • You’re happy to undergo a DBS check

What you’ll get in return: 

  • Competitive salary DOE
  • Shift allowance 
  • 23.5 days annual leave (including Bank Holidays) 
  • Life assurance from day one 
  • Health insurance after a successful year with us 
  • Support for you and your family through our Employee Assistance Programme
  • An amazing place to work with a focus on your wellbeing and your growth
  • Do something great? We’ll let the company know all about it at our weekly and annual “Shouties”! 
  • Exciting company events including summer and Christmas parties 

Recruitment during Covid-19

To adhere to current government guidelines and for the safety of both our people and customers, Transparity’s  Bournemouth office is currently closed. 

Any roles which will be primarily office-based will commence as a Work From Home role, and will be reviewed as and when the guidance around Covid-19 changes.


We are Disability Confident

Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well. To find out more about our disability commitment, please contact HR or just ask during your interview.

If you are a person with disabilities and require reasonable adjustments to be made to make your application, please contact Michelle Wilson on 01202 80000 or

About us

Transparity is a fast-growing Microsoft Cloud specialist. But we’re much more than just an IT company; we aim to be the go-to partner for Microsoft Cloud in the UK. Our growth is driven by demand from our customers – who rely on us to deliver state-of-the-art technology and digital transformation – making it a very exciting time to join our journey. With 12 Gold Microsoft Partner accreditations (and counting!) – plus a number of Microsoft Advanced Specialisations – Transparity are highly regarded as true experts in the Microsoft Cloud. so you’ll be working alongside talented colleagues and with best-of-breed solutions.

It’s important to us that everyone at Transparity feels like they have a voice that is heard, and can come together to deliver the very best customer service. Our culture has an enviable reputation in the industry which we work hard to maintain. We are focused on creating an inclusive environment where our employees thrive on integrity, a strong work ethic and the desire to deliver unwavering service excellence to our customers, vendors and partners.

We have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. Transparity consider it essential to promote equal opportunities through our recruitment process and a positive, inclusive culture across the business is something which we are very proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms, and the diversity in our team is what helps our business work so well.

We’re also a continually-expanding team who are engaged, driven and passionate about delivering digital transformation, and we’re always looking for talented individuals to become part of the family. If you think that you can help us realise our vision and want to be part of an organisation who is truly making waves, just get in touch.

Sound good? If you’re interested in joining our journey, simply email your CV and covering letter to

Unfortunately we are unable to accept CVs via recruitment agencies.