About the role
Working closely with the management team, the Head of Service role oversees the delivery and growth of our support services, including the ongoing development of full 24/7 Managed Services capabilities. In this role, you will develop and mature our service offerings, ensure value-add delivery, and manage and develop our service catalogue to help drive sustainable business growth.
The role holder will direct, coordinate and ensure that the appropriate internal technical structures are in place, based upon company policies, goals, and ongoing objectives to ensure an efficient working environment and that deadlines are reliably and consistently met.
Ensuring the required technical capability within the team, high engagement levels, great team spirit and a customer-first mindset is a critical skillset required for this leader.
This role demands someone who fully comprehends the customer interaction journey and works proactively with the wider management team to ensure that everything is in place to guarantee customers are exceptionally happy with the services provided.
Your main responsibilities will include (but are not limited to):
First and foremost, at Transparity we recruit with our cultural fit in mind. Therefore, you will need to demonstrate a strong work ethic, unwavering dedication to delivering service excellence, the ability to create and maintain exceptional working relationships, creative thinking and problem solving, and high levels of organisation.
We would also like you to possess the following:
Transparity are more than just an IT company; we strive to become the go-to partner for Microsoft Cloud in the UK. We are growing rapidly to keep up with demand from our customers – who rely on us to deliver state-of-the-art technology and digital transformation – making it a very exciting time to join our journey. With 12 Gold Microsoft Partner accreditations (and counting!) Transparity are highly regarded as true experts in the Microsoft Cloud, and you’ll be working with best-of-breed solutions that genuinely make a difference to how our customers run their businesses.
It’s important to us that everyone at Transparity feels like they have a voice that is heard, and can come together to deliver the very best customer service. We’re a continually-expanding team who are engaged, driven and passionate about delivering digital transformation, and we’re always looking for talented individuals to become part of the family. If you think that you can help us realise our vision and want to be part of an organisation who is truly making waves, just get in touch.
Sound good? If you’re interested in joining our journey, simply email your CV and covering letter to firstname.lastname@example.org.
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well. To find out more about our disability commitment, please contact HR or just ask during your interview.