It’s an exciting time to join our journey – we’re growing our team as we expand our Service Portfolio, so it’s ever-changing and growing. That means lots of opportunities to roll up your sleeves and get stuck in!
About our Customer Success team
Transparity’s Customer Success team work with customers to ensure their projects run smoothly, on time and to budget. Every day may be different – it’s the nature of technology adoption and change!
What you’ll be doing on a day-to-day basis
Your primary responsibility will be to engage with customers relating to our Adoption and Change Management offerings, helping companies of all shapes and sizes adopt new ways of working with Microsoft Cloud technologies. In this role, you will:
First and foremost, at Transparity we recruit with our cultural fit in mind. Therefore, you will need to demonstrate a strong work ethic, unwavering dedication to delivering service excellence, the ability to create and maintain exceptional working relationships, creative thinking and problem solving, and high levels of organisation.
Here’s what else we’re looking for:
Certified Change Management Practitioner (APMG or Prosci)
Certified Microsoft Service Adoption Specialist (preferred but not essential)
Versatility is an absolute must; the ability to juggle multiple engagements and customer needs with great attention to detail
A passion for all things people and Microsoft technology, enthusiastic and engaging
Proven customer focus and interpersonal skills (able to establish effective working relationships with people at all levels)
Experience in delivering workshops and knowledge sessions
Excellent organisational and administration skills
Excellent written and communication skills with a positive attitude
Clear, logical thinker with excellent problem-solving skills
Self-motivated and committed to ongoing personal development.
Transparity are more than just an IT company; we strive to become the go-to partner for Microsoft Cloud in the UK. We are growing rapidly to keep up with demand from our customers – who rely on us to deliver state-of-the-art technology and digital transformation – making it a very exciting time to join our journey. With 12 Gold Microsoft Partner accreditations (and counting!) Transparity are highly regarded as true experts in the Microsoft Cloud, and you’ll be working with best-of-breed solutions that genuinely make a difference to how our customers run their businesses.
It’s important to us that everyone at Transparity feels like they have a voice that is heard, and can come together to deliver the very best customer service. We’re a continually-expanding team who are engaged, driven and passionate about delivering digital transformation, and we’re always looking for talented individuals to become part of the family. If you think that you can help us realise our vision and want to be part of an organisation who is truly making waves, just get in touch.
Sound good? If you’re interested in joining our journey, simply email your CV and covering letter to firstname.lastname@example.org.
Transparity have a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business which we are proud of. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team is what helps our business work so well. To find out more about our disability commitment, please contact our People and Culture team or just ask during your interview.